SECTION 1 - ELIGIBILITY
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
To complete your return, we require a receipt or proof of purchase. We will contact you where to send your item if you are eligible for a refund.
There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Please note that delivery times are only an estimate, therefore, if shipping takes longer than specified in our shipping confirmation email, then this does not entitle you to a refund.
SECTION 2 - DISCOUNTED ITEMS
Unfortunately, if you apply a discount to an order, you are not eligible to receive a refund regardless of when you make a request.
Only in exceptional circumstances will a refund be considered, however, this is solely up to VoltCase's discretion.
SECTION 3 - REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Our policy lasts 10 days after your order was placed. If 10 days have gone by since your purchase, unfortunately we cannot offer you a refund.
SECTION 4 - LATER OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
SECTION 5 - EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
SECTION 6 - SHIPPING
To return your product, you should email firstname.lastname@example.org and we will send you specific instructions as to where to send your product.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should perhaps consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
SECTION 7 - AGREEMENT
By purchasing an item off of VoltCase, you automatically agree to this refund policy.
SECTION 8 - CONTACT INFORMATION
Questions about our Refund Policy should be sent to us at email@example.com